Privacy Policy

PACKPRO Industries (“we”, “us”, “our”) respects your privacy. This policy describes what information we collect, how we use it, and the choices you have. It applies to this website and to enquiries, quotations and orders placed with us.

Information we collect

• Information you provide — your name, business name, phone number, email address, delivery address and enquiry details when you contact us, request a quote or sample, or place an order.
• Order & billing information — order details and, if you provide one for invoicing, your GSTIN and billing/shipping addresses.
• Usage information — standard website analytics such as pages visited and device/browser type, used to improve the site.

How we use your information

Your information is kept confidential and used only to:

• Process your orders — prepare quotations, supply, invoice and deliver.
• Provide support — respond to enquiries and after-sales queries.
• Marketing, where applicable — send offers and updates where you have engaged with us or opted in. You can opt out of marketing at any time.
• Meet our legal, tax and accounting obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us fulfil your order — such as logistics/courier partners for delivery, payment providers, and IT/hosting providers — under confidentiality obligations, and with authorities where required by law.

Data retention

We keep your information only for as long as necessary for the purposes above and to meet legal and tax requirements, after which it is securely deleted or anonymised.

Cookies & analytics

We use cookies and privacy-respecting analytics to understand how the website is used and to improve it. You can control cookies through your browser settings; disabling them may affect some site features.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and object to or restrict certain processing, including opting out of marketing. To make a request, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Children’s privacy

Our website and services are intended for businesses and are not directed to children under 18.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision.

Contact us

For any privacy question or request, contact us at [email protected]. Address: Dholidoob, Narnaul-Behror Road, Alwar, Rajasthan 301001.